Frequently Asked Questions

Where can I get help if I need it?

Committed to offering the BEST customer service. If you have any questions please contact us via our contact us page on the website: Contact Us

Where is my item?

Please refer to the product listing on the website for the specific handling times for the item(s) you have ordered. Once we have shipped your item, we will email you the tracking number. For Australian customers, you can track your parcel here:

https://bbob.fun

Can I come and pickup or try on an item?

Currently we do not offer local pickup or fitting.

Do you ship internationally?

We sure do! International Customers will have their items shipped from our Melbourne warehouse and the delivery times can take approximately 7 - 25 business days depending on your location. Online tracking is also included. Please note we are not responsible for any duties and taxes levied on products entering your country. Make sure you check with your local government authority prior to purchase.

What forms of payment do you accept?

You can pay for your order using a credit card or debit card, PayPal, Afterpay, Zip Pay, Shop Pay, Apple Pay or Google Pay.

PayPal is one of Australia’s most secure and trusted payment methods offering our customers the reassurance of safe shopping.

What is your return policy?

Please check our Returns page for full information. Please use the following link:

https://bbob.fun

How long do I have to return my purchase?

You have 30 days from your original purchase date to get your items back to us. We recommend you use registered post as we do not take responsibility for items lost in transit.

How long does it take to receive my exchanged item?

We will process your exchange within 7 business days of receiving your return.

If I need to return an item, does it need to be in its original condition and packaging?

Any item returned back to us must be sent back in THE SAME condition as received, unworn with all original tags and packaging such as shoebox. To us, the shoebox is just as important as the shoes themselves, as the item returned must be fit for sale again. We also recommend that you use registered post to send the item(s) back to us as we don’t take responsibility for items lost in transit.

I would like to return an item, what do I do now?

Please refer to the returns form inside your parcel that we sent you which contains all the return instructions. If you are having trouble locating your returns forms inside the parcel, please email us at [email protected] so we can email you a copy.